No. In 20+ years of shipping lightbars I have had exactly one claim paid by any shipping service and that was USPS who paid out the insured amount for a lost item. USPS is actually not hard to deal with, they will pay the exact amount the item was insured for with pretty straight forward info if it is lost. The process is more involved for damage, but I once got a magazine replaced that they tore in half (the publisher may have just sent me a new one honestly).
The last time I tried was 2009 I think, so it has been a while. That said, with UPS I had switched to having UPS stores package items to avoid their go-to denial reason "insufficient customer supplied packaging". But even using UPS stores, UPS still refused to pay based on "insufficient customer packaging". The stores are independent businesses and their packaging is essentially still customer packaging. FedEx has also denied claims based on the packaging, which I could not refute since "packing in containers other than the OEM boxes" is a reason to deny. Really if you are shipping something in a box not specifically designed to ship it then they have reason to deny. Also, the shipper must file the claim so even if they pay the shipper gets the refund. Maybe UPS has gotten better and I have just given up, but when I used to try to file claims they were denied based on packaging. You can always try, worst case scenario you are out some time and frustration.
Is your package missing or damaged? File a claim with UPS and our team will investigate your claim to see how we can make things right.
www.ups.com
Insurance offers peace of mind. But two UPS customers say they've had nothing but headaches ever since they filed insurance claims after their items were damaged during shipping. Instead of getting their money, they were denied. So they contacted our Troubleshooters for help.
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